Office Technology sales bullpens everywhere are filled with sales reps who complain about everything from leads, to their comp plans, too much paperwork, losing deals based on price; you name it they will find something to bitch about. You could say it’s a completely natural part of the sales culture and comes with the territory.

While some complaints may be legitimate, you won’t hear the best sales reps inside dealerships complaining since they are too busy focusing on finding solutions. Venting makes sales reps feel better, but it rarely helps your numbers and the top sales reps understand this well.



Listening to copier sales reps gripe and moan reminds me of my youth and the summers I spent in New York City with my grandparents. The only thing worse than copier sales reps moaning is having to watch four old Jewish grandma’s playing mah-jongg complaining about all of their ailments.



For those not of the Jewish faith and wondering, “What the heck” follow along with a little twist from an old Jewish comedian Marty Allen.

The Italian grandma says, I’m tired and thirsty. I must have wine.

The Scottish grandma says, I’m tired and thirsty. I must have Scotch.

The Russian grandma says, I’m tired and thirsty. I must have vodka.

The Jewish grandma says, I’m tired and thirsty. I must have diabetes.


My grandma would always tell me…

Quit your kvetching and get over it




Tuches – Get off of your lazy butt and start to prospect!

Shamatta – You come to work wearing business attire but your online appearance looks like you are wearing Shamatta or ragged clothes.

Bupkes – When you can’t upgrade 50% of your lease base and you haven’t prospected in months…. You have put in very little effort into developing new business so you are left with bupkes at the end of the month… nothing!

Shpilkes – Walking into a net new meeting with a C-level executive without being prepared and they notice you have shpilkes… nerves!

Shmendrik – Major account copier reps with inflated egos who haven’t prospected for months, OOOPPPS I meant years are Shmendrik’s, fools!

Bonus Yiddish word for all copier sales reps…

Spiel – When you meet with a new prospect they don’t want to hear your spiel… Your long winded sales presentation. Make it about them!


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