In this episode of Selling From The Heart, hosts Larry Levine and Darrell Amy are joined by John Hanson, a customer service expert and author of the book "Winning Secrets: How a Dictionary and a Ruler Can Change Your Life." He is known for his commitment to excellence in communication, responsiveness, and adding value to clients.
John joins us to discuss the concept of Selling From The Heart and the key principles outlined in his upcoming book, "Winning Secrets." He emphasizes the importance of building trust with customers by genuinely caring about their needs and providing value. John introduces the idea of using a dictionary and a ruler to redefine success and measure progress. He encourages celebrating both successes and failures as learning opportunities and highlights the significance of preparation and continuous improvement in sales.
KEY TAKEAWAYS
Building trust with customers requires genuine curiosity and a commitment to understanding their needs.
Success is not a one-time event but a continuous journey of progress and improvement.
Celebrating failures as learning experiences can lead to growth and innovation.
Preparation is key to handling success and maintaining high-quality service.
Continuous improvement and a mindset of gratitude are essential for long-term success in sales.
HIGHLIGHT QUOTES
"The ability to earn trust and keep it is by learning their world, getting in their shoes, and genuinely caring about them." - John Hanson
"Success is not a one-time event. It's a continuous journey of progress and improvement." - John Hanson
"The opposite of winning in life is not failure. It's giving up, not trying at all." - John Hanson
"Celebrate progress and failures as learning opportunities to fuel growth and innovation." - John Hanson
"Preparation is the biggest part of winning. How are you preparing for the success that's ahead?" - John Hanson
Learn more about John Hanson:
LinkedIn: https://www.linkedin.com/in/john-d-hanson-heroic-success/
Learn more about Darrell and Larry:
Darrell's LinkedIn: https://www.linkedin.com/in/darrellamy/
Larry's LinkedIn: https://www.linkedin.com/in/larrylevine1992/
Website: https://www.sellingfromtheheart.net/
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Please visit BarnesandNobles.com to order your copy of the rerelease of the Selling from the Heart book.
https://www.barnesandnoble.com/w/selling-from-the-heart-larry-levine/1130142818
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