The Cost of Approval... How the Need to Be Liked Halts Sales and Limits Revenue.
The Cost of Approval... How the Need to Be Liked Halts Sales and Limits Revenue.
"You will never gain anyone's approval by begging for it. When you stand confident in your own worth, respect follows."
Mandy Hale
Warning, our time together might ruffle some feathers.
We're just going to hit this one head on... You will never earn lasting respect by chasing approval.
The moment you begin seeking validation from others, you hand them control over your confidence and self-worth.
True influence doesn't come from convincing people to like you, it comes from knowing who you are, standing firmly in your values, and refusing to compromise your character for acceptance.
People, your clients and future clients are naturally drawn to those who carry themselves with quiet confidence. Why? Because confidence signals authenticity, and authenticity builds trust.
Allow this to percolate for a moment... When you recognize your own value, you stop performing for an audience and start showing up as your genuine self.
You no longer need to beg and plead for opportunities, attention, or affirmation. Instead, you communicate with conviction, act with purpose, and allow your actions to speak louder than your desire for approval.
Respect is rarely given to those who seek it; it's earned by those who live with self-respect first.
When you're willing to stand confidently in your worth, you'll soon discover that the approval you once chased becomes far less important than the respect you naturally command.
Have I got your attention yet? If not, I promise what follows will.
There’s a silent sales killer lurking inside far too many salespeople, and it quietly destroys trust, weakens relationships, limits account growth, and costs companies millions in lost revenue, it's called people pleasing.
What concerns me is many salespeople have spent their entire careers disguising it as good customer service and leadership supports it.
Here's the deal and the problem as I see it.
People pleasing and trust building are not the same thing. In fact, they're often complete opposites.
Many salespeople believe their success depends on being liked. They want prospects to enjoy their company, clients to appreciate them, and everyone they interact with to think highly of them.
On the surface, that sounds admirable, however; beneath the surface lies a serious question...
Are you trying to earn respect, or are you trying to earn approval?
Those are two very different pursuits, as one builds credibility, and the other destroys it.
Your role isn't to become your clients' favorite visitor, your role is to become their most trusted advisor.
Those two outcomes rarely happen the same way.
The Hidden Cost of Being a People Pleaser
Plain and simple, people pleasers avoid discomfort.
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They avoid conflict
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They avoid difficult conversations
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They avoid asking challenging questions
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They avoid pushing back
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They avoid saying no
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They avoid telling clients what they need to hear when it might create tension
Salespeople who are people pleasers become agreeable instead of valuable.
How often is this showing up in sales? Quite often.
For instance, a client is making a poor business decision, the salesperson knows it, yet instead of addressing it directly, the message gets softened by dancing around the issue, as they tell them what they want to hear rather than what they need to hear.
All this happens because they're afraid of damaging the relationship.
If telling the truth damages the relationship, then trust never existed in the first place.
The greatest amount of meaningful value you can provide isn't agreement, its insight, perspective, and courage.
It's helping your clients see what they cannot see themselves, and this requires a willingness to be uncomfortable.
John C. Maxwell famously said,
"People may hear your words, but they feel your attitude."
Clients can feel when you're trying to please them, but they can also feel when you're trying to help them.
Why Being Liked Is a Dangerous Sales Strategy
Many in sales have confused relationship building with friendship building.
Folks, these aren't the same.
A client can like you and never buy from you.
A client can buy from you and never like you.
But a client will never buy from you if they don't trust you.
Trust is the foundation of every successful sales relationship.
When you prioritize being liked over being trusted, you risk:
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Avoiding necessary confrontations
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Failing to challenge your clients' assumptions
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Not addressing issues that could harm their business
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Becoming a yes-man instead of a trusted advisor
This approach leads to:
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Missed opportunities for growth
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Stagnant relationships
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Reduced credibility
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Ultimately, lost revenue
The Path to True Influence
To build trust and influence, you must be willing to:
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Have difficult conversations
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Challenge your clients' thinking
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Provide honest feedback
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Stand firm in your convictions
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Be willing to be disliked if it means doing what's right for your client
When you do this, you'll find that respect follows naturally.
Your clients will appreciate your honesty, your integrity, and your commitment to their success.
And in turn, your sales will grow, your relationships will deepen, and your revenue will increase.
Remember, the cost of approval is high.
But the cost of losing trust is even higher.
Choose the path of authenticity, integrity, and courage.
Your clients—and your bottom line—will thank you for it.
Carmen Cruz
Larry Levine is the author of "Selling From the Heart" and a recognized expert in trust-based selling. With over 20 years of experience, he helps sales professionals and organizations build authentic relationships that drive sustainable growth.
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